Policy Page
PRIVACY POLICY
Last Updated: November 17, 2025
★ Business Name: Herszn (Coutureszn, Rawszn, Gloszn)
☆ Email: support@herszn.com
★ Phone (TEXT ONLY): (269) 366-1230
☆ Location: Michigan
★ Website: www.herszn.com
Overview
Herszn (“we,” “us,” “our”) operates www.herszn.com and all sub-brands. This Privacy Policy explains how we collect, use, store, and
protect your information when you visit our site, make purchases, or book appointments.
Information We Collect
We collect: Name
☆ Phone number
★ Shipping address
☆ Payment information (via secure processors)
★ Account passwords (encrypted; not visible to us)
We do NOT collect:
★ IP addresses
☆ Cookies
★ Analytics
☆ Browser tracking data
SMS & Email Marketing
If you opt in, we may send:
★ Order updates
☆ Alerts
★ Promotions
☆ Cart reminders
Unsubscribe anytime:
★ Text STOP to (269) 366-1230
☆ Click “Unsubscribe” in emails
★ Email support@herszn.com
How We Use Your Information
We use your information to:
★ Process and ship orders
☆ Manage henna appointments
★ Provide customer support
☆ Verify account identity
★ Send marketing (if opted in)
☆ Manage rewards/points
Payment Processing
We use secure third-party processors.
We cannot view or store your full card information.
Data Sharing
We only share data with:
★ USPS
☆ Payment processors
★ Email/SMS platforms
We do not sell personal information — ever.
“Do Not Sell My Personal Information”
Herszn does not sell your personal information under any circumstances.
Account Deletion
Request account deletion anytime:
📧 support@herszn.com
Subject: Account Deletion Request
Order history may be retained for tax/legal requirements.
Data Protection
We use encrypted systems, secure infrastructure, and password hashing to keep your data safe.
Updates to This Policy
We may update this Privacy Policy occasionally. Changes take effect immediately once posted.
Contact Us
support@herszn.com
(269) 366-1230 (Text only)
SHIPPING POLICY
Last Updated: November 17, 2025
Carrier
We ship with USPS only.
Processing & Shipping Time
Processing time: 2–15 business days
Shipping options:
★ Standard: 3–5 business days
☆ Express: 1–2 business days
Shipping days: Monday–Friday, 10 AM–5 PM
NO WEEKEND SHIPPING OR HOLIDAY SHIPPING‼️
Shipping Area
We currently ship within the United States only
No international shipping at this time
Free Shipping
★ Free standard shipping on orders $75+
☆ Free express shipping on orders $150+
Tracking Information
All orders include tracking numbers.
Wrong Address
If you entered the wrong address after ordering, text us immediately at:
‼️(269) 366-1230
(Do not call, add your name, order number, issue, and correct address)
Once shipped, we cannot change the address.
Lost, Delivered or Damaged Packages, Marked Delivered but Missing
Contact USPS directly.
Lost Packages
We are not responsible once the package is with USPS.
Damaged Items
Report within 24 hours of delivery for:
★ Replacement
or
☆ Exchange
In-Person Options
★ Drop-off available for $5
☆ No pickup option
★ Henna appointments only occur in person (Gloszn)
TERMS OF SERVICE
Last Updated: November 17, 2025
Overview
These Terms apply to www.herszn.com and all Herszn brands: Coutureszn, Rawszn, and Gloszn.
By using our site, you agree to these Terms.
Business Information
★ Sole proprietorship
☆ Based in Michigan
★ Handmade/custom clothing and hair products
☆ Henna services in Allendale, Grand Rapids, and Wyoming area
Accounts
Creating an account is optional, but:
★ You earn reward points
☆ You get faster checkout
★ You can track orders easily
Passwords are encrypted; we cannot access them.
Acceptable Use
You agree not to :
★ Misuse the site
☆ Commit fraud
★ Attempt unauthorized access
☆ Provide false information
Orders & Payment
All payments are processed securely through third-party providers.
We may cancel orders if :
★ Payment fails
☆ Fraud is suspected
★ Incorrect information is provided
Custom & Handmade Products
Clothes, wigs, and hair products are handmade/custom.
Small variations may occur.
Shipping
See Shipping Policy for full details.
Once USPS has the package, delays are out of our control.
Returns & Refunds
Returns follow the Return Policy.
Henna Appointments (Gloszn)
★ Book appointments through the Gloszn page
☆ $5 non-refundable deposit required
★ Cancel/reschedule 24+ hours before
☆ No-show after 15 minutes = cancellation
Marketing Consent
By subscribing to SMS/email, you agree to receive promotional and transactional messages.
You may unsubscribe anytime.
Intellectual Property
All images, text, designs, and content belong to Herszn.
Copying or reusing without permission is prohibited.
Limitation of Liability
Herszn is not responsible for:
★ Lost packages
☆ Postal delays
★ Incorrect addresses entered by customers
☆ Damage after delivery
★ Missed henna appointments
Governing Law
These Terms are governed by the laws of Michigan.
Contact
support@herszn.com
(269) 366-1230 (Text only)
RETURN & REFUND POLICY
Last Updated: November 17, 2025
Overview
Herszn accepts refunds, exchanges, and returns under specific conditions.
This applies to:
★ Coutureszn (clothing)
☆ Rawszn (hair/wigs)
★ Gloszn (henna deposits: non-refundable)
Return Window
Customers have 14 days from the delivery date to request:
★ A refund
☆ A store credit
★ An exchange
Refund Eligibility
Refunds apply only if the item is:
★ Unused
☆ In original packaging
★ In original condition
☆ Not a clearance/sale item
★ Wrong item sent
Non-Refundable Items
★ Sale/clearance items
☆ Items not returned in original condition
★ Henna appointment deposits ($5)
Exchanges
Exchanges allowed only if the item is returned exactly as shipped, must be notified 24hrs after shipment.
Return Shipping Costs
Customers are responsible for return shipping unless :
★ Item was damaged
☆ Wrong item was sent
★ Exception approved
Store Credit
Available upon request
Store credit never expires
Refund Method
Refunds go to the original payment method.
Damaged Packages
Must be reported within 24 hours of delivery.
We will provide:
★ A replacement
or
☆ An exchange
Lost or Missing Items
If USPS marks the package as delivered but it’s missing, customers must contact USPS.
We do not cover lost packages.
How to Request a Return
Email: support@herszn.com
Include:
★ Full name
☆ Order number
★ Item to return
☆ Reason
★ Photos (if damaged)